Shipping policy

Thank you for choosing Roman Hills PC for your high-performance computing needs. We are committed to ensuring your gaming rig or professional workstation arrives safely, securely, and in a timely manner. Please review our shipping protocols below.

1. Order Processing Time
We understand the excitement of a new build. To ensure peak performance, every system undergoes a final quality assurance check before dispatch. All orders are processed and shipped within two (2) business days of purchase confirmation.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing the following business day.

2. Signature Requirement
Due to the high value and sensitive nature of our custom gaming and workstation PCs, a
direct signature is required upon delivery for all system orders. This policy is in place to
protect your investment and ensure that the equipment is received by you personally.
(Please ensure an authorized adult is available at the delivery address to sign for the
package. If no one is available, the carrier will typically make subsequent delivery
attempts or hold the package at a secure local facility for pickup.)

3. Shipping Methods & Carriers
We utilize premium carriers (such as UPS, FedEx, or DHL) specialized in handling fragile
electronics. Once your order has been dispatched, you will receive a confirmation email containing a tracking number and an estimated delivery date.

4. Packaging & Handling
Every PC is packed using specialized, high-impact foam and double-walled industrial shipping boxes (usually the PC case box). Internal components are often secured with "Instapak" expanding foam to prevent movement during transit. We recommend keeping your original packaging for at least 30 days in the event that the system needs to be transported safely in the future.

5. Shipping Rates & Destinations
Shipping costs are calculated at checkout based on the weight of the system and the destination. We currently ship to all physical addresses within the domestic United States. Please note that we cannot ship high-value systems to P.O. Boxes or APO/FPO addresses due to signature requirements.

6. Damaged or Lost Shipments
In the rare event that a package arrives with visible external damage, please document the damage with photos before opening and notify us immediately. If a package is marked as delivered but has not been received, contact our support team within 24 hours so we can initiate a trace with the carrier.